AIRBUS HELICOPTERS UK LIMITED

THE MAJORITY OF OUR SUPPLIERS ARE SET AT 30 DAYS CREDIT TERMS. IF A LONGER PERIOD OF CREDIT IS OFFERED BY THE SUPPLIER, THE LONGER TIME LINE IS ACCEPTED. 60 DAYS WAS OUR LONGEST THIS PERIOD.

We don't usually have any disputes or complaints as we do a weekly payment run to make sure suppliers are paid on time. However, Our Supplier Dispute Procedure

When an invoice with a Purchase Order (PO) is processed, a 3-way match is required for
payment. If the 3-way match is not completed, the invoice will be placed on hold until the
dispute is resolved. Disputes can arise from discrepancies in price, quantity, or quality. Our
goal is to resolve all invoice disputes within 7 working days from the invoice processing
date.
Here is the dispute resolution process:
1. Run the MRBR report in SAP to identify all current invoice disputes.
2. Prioritize invoices by due date to ensure timely payment.
3. If a PO has not been booked, contact the PO requestor to provide delivery notes to
Logistics for booking.
4. If there are concerns about service, goods supplied, or pricing, the Order Creator will
query this directly with the supplier.
5. The Order Creator will contact the supplier with a clear explanation of the dispute and
provide supporting documentation (e.g., photos, order confirmations).
6. After communicating with the supplier, the Order Creator will inform Accounts of the
dispute's outcome, which could be a full credit, partial credit, or acceptance of the invoice
as is.
7. If the order needs to be updated according to the invoice acceptance, the Order Creator
will make these changes in SAP, allowing the invoice to be cleared for payment.
8. If the supplier provides a credit note, Accounts will process it in SAP, enabling invoice
payment.
9. Once the order is corrected in SAP or the credit note is processed, the MRBR report will
be re-run to clear the automated dispute.
10. The cleared invoice will then be included in the next payment run.