TXT In plain English
Company description
CAPITA CUSTOMER MANAGEMENT LIMITED is a UK company whose Companies House status is “Active” and whose registered company type is “Private Limited Company”. Incorporated on 2 November 1977; registered for 48 years; registered office reported in LONDON, ENGLAND. Its primary declared activity is 63110 · Data processing, hosting and related activities, with 1 additional SIC activity reported.
In its latest electronically filed accounts for the period ended 31 December 2024, it reported profit after tax −£84,144,556, net assets £34,413,332, average employees 4,275. This BritDB profile also contains linked public records: 2 PSC records, 1 procurement record. This description is assembled from public data, is not a reliability assessment, and should be checked against the cited sources before a legally significant decision.
Web facts are never added from a name match alone. Internet enrichment requires the exact Companies House ID in Wikidata, and ambiguous results are excluded.
01 Company overview
Identity and registration
- Official name
- CAPITA CUSTOMER MANAGEMENT LIMITED
- Company number
- 01336850
- Company type
- Private Limited Company
- Status
- Active
- Country of origin
- United Kingdom
- Dissolution date
- Not supplied
- Accounts category
- FULL
- Mortgage charges
- 0 total · 0 outstanding · 0 satisfied
- Limited partnership members
- 0 general · 0 limited
A registered office is not necessarily a trading location. The address is reproduced from the Companies House bulk record and should be interpreted in that legal context.
02 Filing dates
Accounts and statements
Last accounts made up to
31 December 2024Next accounts due
30 September 2026Last statement made up to
31 March 2026Next statement due
14 April 2027BritDB does not infer overdue status when the source does not state it.
03 Filed financials
Latest electronic accounts
- Profit before tax
- −£92,058,694
- Profit after tax
- −£84,144,556
- Net assets
- £34,413,332
- Current liabilities
- £70,218,827
- Cash at bank
- £1,182,299
- Equity
- £34,413,332
Figures are taken from company-filed iXBRL/XBRL. Coverage is limited to electronic filings in the imported Companies House batch. Missing figures do not mean zero, and values have not been audited by BritDB.
04 Workforce reporting
Gender pay gap
- Median bonus gap
- 27.9%
- Mean bonus gap
- 9.0%
- Women receiving bonus
- 24.3%
- Men receiving bonus
- 27.9%
- Women in top quartile
- 46.0%
- Women in upper middle quartile
- 50.1%
- Women in lower middle quartile
- 57.9%
- Women in lower quartile
- 53.7%
Earlier reporting years (8)
- 1000 to 49992.3% median hourly gap
- 5000 to 19,99914.1% median hourly gap
- 5000 to 19,99914.5% median hourly gap
- 5000 to 19,9998.1% median hourly gap
- 5000 to 19,9999.2% median hourly gap
- 5000 to 19,9992.2% median hourly gap
- 5000 to 19,9992.7% median hourly gap
- 5000 to 19,9992.7% median hourly gap
Positive gaps mean men were paid more; negative gaps mean women were paid more. These figures are employer-reported and describe the workforce distribution, not equal pay for the same job. The company link uses the exact Companies House number supplied by the service.
05 Supplier payments
Payment practices and performance
- Reporting period
- 1 January 2026 – 30 June 2026
- Filed
- 29 July 2026
- Shortest standard term
- 7 days
- Longest standard term
- 60 days
- E-invoicing offered
- Yes
- Supply-chain finance
- Not offered
- Payment codes
- Fair Payment Code
- Construction retentions
- No qualifying construction contracts
Complete reported payment fields
- Policy regime
- Regime-3
- Financial period started
- 1 January 2026
- Qualifying contracts
- Yes
- Payments made
- Yes
- Invoice value paid within 30 days
- £119,995,443
- Invoice value paid in 31–60 days
- £19,429,038
- Invoice value paid after 60 days
- £406,072
- Invoice value paid outside agreed terms
- £17,917,938
- Invoices paid in 31–60 days
- 6.0%
- Invoices unpaid due to dispute
- 0.0%
- Maximum contractual payment period
- 90 days
- Supplier-list charging policy
- No
- Supplier-list charges made
- No
Maximum contractual payment information
The information presented in this legal entity represents the performance of CAPITA CUSTOMER MANAGEMENT LIMITED as a standalone entity, it does not represent the performance of the Capita Group, that is: CAPITA CUSTOMER MANAGEMENT LIMITED and all of its subsidiary entities. This is a contained on a voluntary disclosure basis, as the requirements of the Duty to report supplier performance do not extend to Groups of companies, in the entity Capita Group Limited.
Reported terms and dispute process
- Standard payment terms
7 Days individuals, 14 Days Micro Business, 30 Days SME, 60 Days Large Corporate
- Other payment-term information
The information presented in this legal entity represents the performance of CAPITA CUSTOMER MANAGEMENT LIMITED as a standalone entity, it does not represent the performance of the Capita Group, that is: CAPITA CUSTOMER MANAGEMENT LIMITED and all of its subsidiary entities. This is a contained on a voluntary disclosure basis, as the requirements of the Duty to report supplier performance do not extend to Groups of companies, in the entity Capita Group Limited.
- Dispute resolution process
The accounts payable helpdesk number and email address is printed on all correspondence to suppliers, any disputes are expected to be resolved within 30 days of the dispute being raised
Earlier payment reports (11 shown)
- 12.0 average days to pay8.0% outside terms
- 11.0 average days to pay6.0% outside terms
- 14.0 average days to pay8.0% outside terms
- 17.0 average days to pay10.0% outside terms
- 15.0 average days to pay5.0% outside terms
- 29.0 average days to pay18.0% outside terms
- 15.0 average days to pay4.0% outside terms
- 10.0 average days to pay7.0% outside terms
- 9.0 average days to pay2.0% outside terms
- 11.0 average days to pay5.0% outside terms
- 10.0 average days to pay5.0% outside terms
This is a company-submitted statutory disclosure, not a credit rating. BritDB preserves the reporting period and links the report only through the Companies House number supplied by the official service. Percentages describe payments made during that period and may change in later reports.
06 Data protection
ICO fee-payer registration
Capita Customer Management Limited
Registration Z5745019
- Registered from
- 13 September 2001
- Current end date
- 12 September 2026
- Trading names
- ellio
This is a candidate association, not an official Companies House link. The ICO file supplies no company number. The organisation name and postcode uniquely matched this company in the current snapshot. BritDB excludes all DPO contact fields and does not publish unmatched personal entries.
07 Public procurement
Contracts Finder awards
Analytics and Quality Management
H M REVENUE & CUSTOMS · ocds-b5fd17-3bffaf90-6e12-4053-8fb9-f932e6d6fc8d
- Supplier named in award
- CAPITA CUSTOMER MANAGEMENT LIMITED
- Award value
- £6,379,208
- Contract period
- 6 July 2021 – 5 October 2023
- Published
- 16 December 2024
- Procedure
- Open procedure (above threshold)
- Main CPV
- 32543000
- Source release ID
- ocds-b5fd17-3bffaf90-6e12-4053-8fb9-f932e6d6fc8d-2024-12-16T16:17:29Z
The supplier link is exact, but the award remains buyer-published procurement data. BritDB requires the GB-COH identifier supplied in the Contracts Finder OCDS release and does not infer suppliers from similar names.
08 Ownership and control
People with significant control
Force Bidco Limited
- Owns 75% or more of shares
- Controls 75% or more of voting rights
- Has significant influence or control (as a firm)
- Country registered
- England
- Legal authority
- Companies Act 2006
- Legal form
- Private Limited Company
- Place registered
- Registrar Of Companies For England And Wales
- Registration number
- 17102781
- Notified
- 31 July 2026
Capita Holdings Limited
- Owns 75% or more of shares
- Controls 75% or more of voting rights
- Can appoint or remove directors
- Country registered
- England
- Legal authority
- Companies Act 2006
- Legal form
- Limited By Shares
- Place registered
- Companies House
- Registration number
- 06027254
- Notified
- 6 April 2016
- Ceased
- 31 July 2026
PSC records are company-filed public-register information. When the exact same displayed individual name occurs at multiple companies, BritDB offers a non-indexed cross-reference page. It is a name match only, not proof that the records describe the same person. Service addresses and partial dates of birth are deliberately omitted.
09 Charity register
Charity Commission links
No exact company-number link in this snapshot
The Charity Commission extract did not explicitly associate this Companies House number with a charity. BritDB does not use a name-only match to fill the gap.
This company-level check covers the Charity Commission for England and Wales. Links are accepted only when the official extract supplies this exact company registration number. Scottish charities now have separate OSCR profiles, but OSCR’s bulk fields do not provide a Companies House number, so BritDB does not infer a company link.
10 Northern Ireland charity register
CCNI exact company links
No unambiguous company-number link found
The CCNI source number did not resolve uniquely to this Companies House record. BritDB did not use a name or address match.
CCNI publishes company numbers without a jurisdiction prefix. BritDB links only when the plausible padded UK and NI candidates resolve to exactly one Companies House company.
11 Sanctions screening
UK Sanctions List
No exact business-registration-number link found
The imported UK Sanctions List did not supply this Companies House number as a UK-linked business identifier. BritDB did not attempt a name-only match.
No exact link is not sanctions clearance. UK restrictions can apply through ownership or control even where an entity is not separately named. Always use the current official list and obtain appropriate advice for a legally significant decision.
12 Public procurement
Find a Tender links
No exact GB-COH link in this snapshot
Find a Tender did not explicitly identify this Companies House number in a procurement party. BritDB did not attempt a name-only match.
These links use only the GB-COH identifier supplied in the procurement record. A company may have other public-sector work that is absent, older, below publication thresholds or published without a Companies House identifier.
13 Environmental register
Environment Agency waste registrations
No exact company-number registration linked
The licensed Environment Agency subset did not contain this exact Companies House number. BritDB did not attempt a name-only match.
This is a privacy-reduced, exact-company subset. The full official register also includes sole traders and applicants without a matching Companies House number. Check the current Environment Agency register before relying on registration status.
14 Nature of business
Standard Industrial Classification
Financial intermediation not elsewhere classified
15 Connected public record
Checks beyond the company register
Charity Commission
0 exact company-number links.
Northern Ireland charities
0 unambiguous company-number links.
Public contracts
0 procurement processes linked by exact GB-COH identifier.
Waste register
0 exact company-number registrations.
Corporate notices
The Gazette is not yet connected.
UK Sanctions List
No exact business-registration-number link in this report.
A checked source with no exact link is not a clean bill of health. Unchecked sources remain unknown, while sanctions may also apply through ownership or control of a listed person or entity.
16 Record timeline
Dates in the bulk record
- Confirmation statement
Latest confirmation statement made up to this date
- Accounts
Latest accounts made up to this date
- Company name
Previous name: CLUB 24 LIMITED
- Incorporation
Company incorporated
17 Provenance
Sources for this profile
Identity, address, status, dates, SIC, previous names and mortgage totals.
Company-filed electronic accounts and extracted headline financial facts.
Annual employer reports linked by the exact source-supplied Companies House number.
Statutory supplier-payment reports linked by the exact source-supplied Companies House number.
Privacy-reduced candidate associations based on a unique exact name-and-postcode match.
Historic awards linked by exact source-supplied GB-COH company identifier.
Current and ceased significant-control records joined by exact company number.
Daily England and Wales extract matched only by the official company registration number.
Daily CCNI export with company links only where the source number resolves unambiguously.
Complete FCDO list checked by exact UK-linked business registration number.
Procurement parties checked only through exact GB-COH identifiers.
Licensed subset linked only by exact Companies House number.
Financial regulation and licences.
Companies House, Charity Commission, OSCR and UK Sanctions List information is public-register data. BritDB reproduces and organises it with source-specific limits; official external links are kept on the dedicated source pages.