KONE PUBLIC LIMITED COMPANY

14-60 days

KONE has detailed its dispute resolution process in its conditions of purchase. It states: ‘20.1 - Either KONE or the Seller may request to the other that any dispute, difference or question arising between them with respect to any matter or thing arising out of a Purchase Order (a “Dispute”) be negotiated in good faith and using all reasonable efforts at a senior management meeting, wherein KONE and the Seller shall each have 2 representatives, to be held within 14 days of such request. 20.2 - Notwithstanding clause 20.1 above, if after 14 days following the senior management meeting a Dispute still exists that has not been possible to settle then such Dispute shall be referred to adjudication in accordance with the TeCSA Adjudication rules version 2. 20.3 - KONE and the Seller hereby agree to joinder of any adjudication of a Third Party Contract connected with or relevant to a Dispute. 20.4 This Purchase Order shall be governed by English Law and, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising under or in connection with this Purchase Order save that any decision, judgment or award may be enforced in the courts of any jurisdiction.’