AVENTIS PHARMA LIMITED

Our standard payment terms are 90 days from receipt of a valid invoice. Payment is made within 90 days, provided the invoice is accurate, complies with our invoicing requirements, and has been approved in accordance with our internal processes. Different payment terms may apply where contractually agreed with individual suppliers.

Intercompany invoices and suppliers paid by direct debit have been identified separately from third-party suppliers for reporting purposes. However, they remain included within the overall payment performance figures. Intercompany transactions are primarily with wholly owned group companies and may affect reported payment performance, as priority is given to ensuring that third-party suppliers are paid in accordance with agreed payment terms.

In the first instance, supplier queries and disputes should be directed to our S2P Contact Centre using the email address or telephone number provided on every Purchase Order. The query will then be forwarded to the relevant requester of the goods or services for review and resolution. Where a resolution cannot be reached, the matter will be escalated to the S2P Business Partner and the responsible Buyer, who manages the supplier relationship, to facilitate timely resolution.