DENPLAN LIMITED

Denplan is a member of the Simplyhealth Group of companies. Denplan's standard payment terms are 30 days from receipt of invoice. In certain cases, individual agreements are in place with suppliers which have alternative payment terms. The standard 30 day period for payment is extended by any time taken addressing invoicing queries, where an invoice is incorrect or does not contain the information required, such as a valid purchase order reference. While all terms have remained the same, from 1 January 2020 we centralised our procurement services and payments through Simplyhealth People.

At Simplyhealth, our purpose is strong and clear: Improving access to healthcare. We believe that keeping and earning the trust of our customers, and suppliers, is central to this purpose. We therefore endeavour to resolve all disputes in a fair and timely manner. Suppliers may initially raise disputes by e-mailing accountspayable@simplyhealth.co.uk. Disputes are co-ordinated by Simplyhealth’s central accounts payable team. In the first instance we will resolve disputes with negotiations between the authorised representatives of the parties. Any dispute that cannot be resolved through the accounts payable team can be escalated to the Head of Finance Operations & Systems and thereafter, if still unresolved, to the Group legal team. Following resolution, invoice payments are processed on a timely basis.