ELSEVIER LIMITED

Elsevier Ltd's standard payment term for suppliers is 45 days from receipt of a valid invoice. Certain supplier categories are subject to specific payment arrangements, including royalty, rent, and lease-related payments, while some suppliers may be paid earlier where early settlement discounts are agreed. In line with prompt payment requirements, suppliers classified as small businesses are generally paid within 30 days. During the reporting period, the maximum contractual payment term was 60 days. There were no changes to the company's standard payment terms during the reporting period.

Elsevier Ltd’s supplier relationships are governed by its Standard Terms of Purchase, which set out the contractual framework for purchasing goods and services. The company operates a dedicated Payments Helpdesk for supplier invoice and payment enquiries, which can be contacted in the UK on +44 1865 84 3198. The Helpdesk is responsible for investigating and resolving invoice and payment-related queries and aims to respond within 48 hours. Where a supplier is dissatisfied with the outcome of a query, the matter may be escalated to the Head of Procure to Pay or the relevant business representative responsible for managing the supplier relationship. Disputes relating to contractual terms or supplier performance are referred to the appropriate business contact for direct resolution with the supplier.