CROWN AGENTS BANK LIMITED

Crown Agents Bank processes supplier payments according to their individually agreed payment terms, rather than based on month-end due dates. While the standard payment period is typically 30 days, different agreements may apply depending on the supplier. Invoices that are approved for payment will be included in the next available payment run, even if they are not yet due, ensuring a timely and efficient payment process. If Crown Agents Bank Limited identifies any discrepancies in an invoice, the Supplier will be notified, and payment will only be processed upon submission of a corrected invoice. Crown Agents Bank Limited initiates payment instructions strictly in accordance with agreed payment terms, without considering fund transmission times. As a result, suppliers will receive funds within 1 to 5 days after the payment has been initiated in our bank, depending on the chosen transmission method.

Suppliers with invoice-related queries can reach out to the Accounts Payable (AP) team either by emailing accountspayablebank@crownagentsbank.com or by contacting a member of the AP team directly. The AP team will thoroughly investigate the query and provide a resolution to the Supplier. Additionally, if the team identifies an issue with an invoice, they will proactively contact the Supplier to address and resolve the matter.