ONE STOP STORES LIMITED

For Goods for resale:
a) Annual business with OneStop £12-75m:

Standard payment days:
1. Fruit, Veg, Meat, Fish and Poultry - 28 Days
2. Chilled, Convenience, Frozen and Pet care - 35 Days
3. Dairy - 40 Days
4. Bakery, Grocery, Household, Health and Beauty - 45 Days
5. Wine, Beer and Spirits - 60 Days
6. Clothing and General Merchandise -
60 days

b) Annual business with OneStop of more than £75m
1. Fruit, Veg, Meat, Fish and poultry -31 days
2. Chilled, Convenience, Frozen and Pet care – 38 days
3. Dairy – 43 days
4. Bakery, Grocery, Household, Health and beauty – 48 days
5. Wine, Beer and Spirits – 60 days
6. Clothing and General merchandise – 60 days

c) Annual business with OneStop £250k to £12m – 5 days less than the standard payment days
d) Annual business with OneStop which is less than £250k – 5 days for the categories.

For Goods Not For Resale
a) Annual business with OneStop of more than £250k – payment terms are 45 days
b) Annual business with OneStop is less that £250k – payment terms are 5 days

N/A

The business manages all queries through an
incident Management tool
'Zendesk'


The process for Zendesk is:
1. The query is emailed to:
Onestop.accounts@tesco.com
or queriessupport.onestop@tesco.com with the following details:
(a) their supplier name;
(b) their supplier number;
(c) a copy of the document being queried;
(d) the value of the query;
(e) the reason for query; and
(f) supporting documents to support any agreed price and
proof of delivery. A ticket
will not be raised for a
quantity query without
valid proof of delivery.

2 – The One Stop query team will pick up all the information and enter this into the Zendesk system. If more information is required, the team will email the Supplier and request this.

3 –The Supplier will receive a unique ticket number with details of their logged query. The appropriate team will investigate the query and provide a response within the agreed time period.

4 – One Stop will have 7 working days to reply to the Supplier with the resolution otherwise, the ticket is Settled in favour of the Supplier.

5.The supplier may dispute the response by sending an email to the Zendesk Supplier helpline:
Zendesk.supplierhelpline@onestop.co.uk