GOLDEN CHARTER LIMITED

"Payment within 5 days for funeral director invoices.
Payment within 30 days for all other supplier invoices. "

1. If there is a separate agreement between the Supplier and Golden Charter relating to the supply of the goods or services to which an invoice relates, disputes relating to the invoice will be treated as a dispute arising under that agreement.

2. Where there is no separate agreement the Golden Charter Finance Services Manager will raise any queries in respect of the supply of the goods or services with the Supplier. This typically occurs during the period the supply of goods or services takes place, on receipt of the invoice, or during the period before payment is due.

3. Golden Charter uses an electronic workflow to track the majority of its purchase invoices through an authorisation process which provides a clear date audit trail from receipt of invoice through to payment. The system is reviewed periodically for unauthorised invoices which have exceeded the Golden Charter Default Payment Terms.

4. If a dispute or query remains in relation to an invoice beyond the later of the expiry of the payment terms period or the provision of services, the supplier may issue a credit note for the entire invoice and re-invoice for the undisputed part separately and will notify Golden Charter accordingly. This should be in the form of an email to payables@goldencharter.co.uk and the Golden Charter Finance Services Manager who will need to approve the revised invoice for the undisputed part. Golden Charter will then process and pay the new undisputed invoice in accordance with the original payment terms.

5. Golden Charter reserves the right to withhold payment of disputed amounts pending resolution. Both the Supplier and Golden Charter shall endeavour to settle at the earliest possible date any invoicing matters in dispute. The Supplier can escalate the dispute by emailing payables@goldencharter.co.uk with a copy of invoice and correspondence to date in respect of the dispute and providing an outline of the issues. The Golden Charter Finance Services Manager will escalate the information within the organisation to facilitate the resolution where possible.