LONDON RIVER SERVICES LIMITED

Policies described

Freedom of workers to terminate employment Freedom of association Prohibits any threat of violence, harassment and intimidation Prohibits the use of worker-paid recruitment fees Prohibits compulsory overtime Prohibits child labour Prohibits discrimination

Training described

Your suppliers

Worker engagement and working conditions

Your suppliers Trade unions or worker representative groups Civil society organisations Workers within your organisation Central or local government Businesses in your industry or sector

Grievance mechanisms

Through trade unions or other worker representative groups

Actions addressing ILO indicators

Financial remediation, including repayment of recruitment fees Supporting victims via NGO

Demonstrated progress

We will strengthen our HRDD processes by creating a new ethical sourcing action plan template, addressing gaps identified through Electronics Watch, deepen supply chain mapping. We will update our risk assessment in 2026/27 and adjust the key suppliers list by including more risk factors, e.g. MSAT scores and supply chain mapping data. We will repeat MSAT campaign, providing training/follow ups to suppliers scoring below 70% and track progress through KPIs on supplier engagement and performance.

Reported risks and mitigations

• Risk: Human rights violations in zero emission bus supply chain in China, DRC, Hungary, Malaysia. Workers on production sites.
• Area: Within your supply chains
• Tier: Tier 2 suppliers Tier 3 suppliers and below
• Group: Women Migrants Other vulnerable groups
• Location: Congo (Democratic Republic) China Hungary Malaysia
• Mitigation: TfL is a member of Electronics Watch, and works with the organisation to address the human and labour rights risks in the ICT supply chains. They managed to improve working hours in Hungary. and aid in resolving other cases. We intervene and use our leverage when there are indications that our suppliers are not using their own leverage to the extent they can and should to mitigate risks.
• Risk: ICT supply chain risks in electronic supply chains in China, DRC, India, Malaysia, Taiwan, and Thailand. Workers manufacturing electronic hardware.
• Location: Congo (Democratic Republic) China India Malaysia Thailand Taiwan
• Mitigation: TfL is a member of Electronics Watch, and works with the organisation to address the human and labour rights risks in the ICT supply chains. Where risk are identified - Electronics Watch supports enforcement of our contract obligations. It worked to ensure good outcomes like a final assembly facility in India has no late payments of bonuses anymore and this did not recur. Also 158 Burmese Migrants were refunded for fees paid to secure their job. We use our leverage to aid this.
• Risk: E-scooter batteries. Workers manufacturing in global supply chains with forced labour and labour rights risk.
• Location: Taiwan
• Mitigation: Similar to issues with E-Bikes in previous statement, when sending out tenders - bidders have to provide us with evidence of their risk assessment to demonstrate Employer Pays Principle. This is apart of contract requirements for winning bidders.