IGLU.COM LIMITED

Our suppliers send invoices throughout the month, usually by email. Invoices from cruise and ski suppliers are due for payment circa 90 days before departure and processed on the prior week’s payment run. Any invoices for late bookings (within the circa 90 day period) are due on the booking date and will appear on the following week’s payment run statement. Invoices for flights are paid at time of booking or when ticketed. Invoices for hotels, transfers and ancillaries have various payment terms but generally require payment within 30 days. Overhead and marketing invoices generally have 30 day payment terms.

Cruise and ski supplier invoices are generated at the time of booking and act as confirmation documents for our customers. The invoice is not due until payment is requested by the supplier. The supplier requests payment circa 90 days pre departure, either on statement or through ABTA SPS. The payment request dates are used for the calculations on this return.

For cruise and ski supplier invoices, we have a dedicated team who will check the invoice against our records. If there are differences in costs, these will be discussed with the supplier. Often, our commercial and sales teams will assist in resolving matters. If it’s a supplier error, we receive a new invoice and payment will be made on the next payment run. Disputes on overhead and marketing invoices are dealt with by the department that ordered the goods or services, with the accounts team monitoring to ensure these are dealt with in a timely manner.