ID MEDICAL GROUP LIMITED

In relation to our temporary healthcare recruitment business model, we run 5 payrolls a week, Monday to Friday.  In most cases we aim to process all properly completed and authorised timesheets received by 2.30pm each day on the day we receive them although for a small number of clients we have agreed a weekly payment process.

Under normal circumstances, and providing we have full bank details, contractors engaged through a PSC should receive payment into their bank account within 3 working days (not including public holidays).

For contractors engaged through an Umbrella Company, the payment to the Umbrella will be made within the same timescale. Payment by the Umbrella to the Healthcare Professional will be subject to the terms of their agreement with the Umbrella.

All timesheets received and processed from 3rd Parties and sub vendors will be paid within 28 working days.

Non timesheet suppliers are paid on receipt of an invoice, subject to any queries being resolved. Payments are made weekly by BACs or on the same day (by Faster payment or credit card) if the payment is urgent (examples of urgent payments include the accommodation booking of a Healthcare Professional due to stay that same day). Generally, we do not set our own terms but pay in accordance with suppliers own terms (subject to agreement) to maintain relationships. For those that do not have terms we commonly pay on the next available payment run subject to any queries being resolved.

We treat all disputes and complaints extremely seriously and will endeavour to resolve as quickly as possible.

For timesheet related concerns, our dedicated Complaints team will work closely with the Healthcare Professional’s consultants and Payroll team in order to resolve any disputes and / or complaints.
Contact details for timesheet queries are as follows:
Email
- Doctors: Payroll@id-medical.com
- Nurses: PayrollNursing@id-medical.com

Contact details for disputes are as follows:
Email
Customer Care: customercare@id-medical.com

For all other suppliers, non timesheet related, queries are reviewed by the accounts payable team who will work with the supplier to resolve efficiently. Updates are provided along the way with estimated time scales. We will take responsibility to contact all relevant colleagues whom the supplier may have dealt with that have been involved in our authorisation process.
Contact details for queries regarding invoices and related payments are as follows:
Email: IDPune.AccountsPayable@id-medical.com