VOLKERSERVICES LIMITED

VolkerServices Limited agree payment terms with suppliers and subcontractors as part of negotiating and agreeing their contracts.

Our standard payment terms for suppliers and subcontractors with less than 50 employees is 30 days after the date of invoice.

For other materials and plant suppliers our standard payment terms are 60 days after the date of invoice.

Other payment terms will be agreed with our suppliers and subcontractors on an individual basis.

VolkerServices Limited is committed to supporting the local community wherever we work and endeavour to engage with Small to Medium Enterprises (SMEs), community sector organisations and a diverse range of enterprises in our supply chain. We ensure our procurement processes are transparent, straightforward, and open and we are committed to paying our SME supply chain promptly in recognition of their specific challenge around cash flow, and encourage our supply chain to adopt supporting practices.

In order for invoices to be paid on a timely basis, all invoices must be received by our VolkerWessels UK Accounts Payable team before they are recognised as valid for payment.

For guidance on how to get paid please see our website:

http://www.volkerwessels.co.uk/en/who-we-are/supply-chain

In the first instance, all disputes will be raised and managed by the relevant VolkerServices department. The supplier will be advised that there is a query relating to the goods and/or services supplied and it will be the initial responsibility of the relevant department to come to a resolution with the supplier. The following steps will be taken to raise and resolve a dispute:

1. The nature of the dispute is discussed between the relevant department and the supplier.
2. The respective department and supplier will come to an agreed time frame for resolution.
3. The supplier is responsible for providing feedback to their accounts team relating to the nature of the dispute and the resolution date.
4. The respective department will provide feedback to the VolkerWessels UK Accounts Payable team as to the nature and the resolution date of the dispute.
5. Within the agreed resolution timeframe; the VolkerWessels UK Accounts Payable team will await instructions from the respective department as to whether or not the dispute has been resolved ahead of schedule and whether or not funds can be released to the supplier.
6. In instances where the stated resolution timeframe has elapsed, the VolkerWessels UK Accounts Payable team will escalate the matter to the appropriate management level to ensure a new resolution date or the release of funds to the supplier.