WWF-UK

WWF-UK’s standard supplier terms and conditions which cover any Purchase Order that does not have a bespoke contract attached to it, state that WWF-UK shall pay any undisputed invoices within 30 days of the invoice date. Unless otherwise agreed by both parties and in writing, suppliers shall only invoice WWF-UK once the goods or services have been delivered and received by WWF-UK. In some instances, for example where there is high subcontracting cost or the supplier is an SME, it may be agreed that the supplier can invoice wholly or in part in advance of the goods or services being delivered and received. Similarly, in some cases it may be agreed to shorten the payment terms if the supplier is an SME.

Included in the disputed payments not paid within agreed terms are payments for 2 suppliers where we have had issues reconciling their invoices. Excluding these 2 suppliers, the average number of days to pay would be 43 days

WWF-UK may reject an invoice if it is unclear or is not accompanied by the required supporting information. Similarly, when WWF-UK receives goods or services below the required, specified and agreed to standard, WWF-UK may reject the goods or services. Before exercising the right to purchase elsewhere, WWF-UK shall give the Supplier reasonable opportunity to correct the unsatisfactory work in its own time and at its own expense and/or replace rejected Goods with goods which conform to this Contract.

Where a supplier raises a dispute with WWF-UK, this will be with the main contact and the Accounts Payable department in the first instance. The Accounts Payable department endeavours to respond to all email queries relating to invoices within 24 hours. Where necessary, disputes are escalated to the procurement department, then, if necessary, to the General Counsel and Director of Finance.

WWF-UK’s Accounts Payable department can be contacted here:
AccountsPayable@wwf.org.uk