TEACH FIRST

Standard payment terms for supply of services: "6.2 The Supplier shall invoice the Charity for the charges that are payable as set out in Schedule 2. The Charity shall pay each invoice which is properly due and submitted by the Supplier, within 30 days of receipt, to a bank account nominated in writing by the Supplier. 6.3 The Charity shall be entitled to deduct from the Charges and any other sums due to the Supplier any sums that the Supplier may owe to the Charity at any time. The Charity shall also be entitled to withhold payment of the Charges (or any part of the Charges) in the event it is not satisfied (acting reasonably) with the quality of delivery of the Services, until such time as it is satisfied." Standard payment terms for consultancy agreements: "4b) Provided Teach First is satisfied with the quality of delivery of the Services, Teach First shall pay each invoice submitted by the Consultant in accordance with Sub-clause 4(a) within 30 days of receipt. Teach First reserves the right to withhold payment of the fees specified in Sub-clause 4(a) (or any part of the fees) in the event it is not satisfied (acting reasonably) with the quality of delivery of the Services, until such time as it is satisfied."

Initial queries about payments should be directed to accountspayable@teachfirst.org.uk Teach First aims to pay all invoices with a valid Purchase Order within 30 days of receipt as standard. Invoices without a Purchase Order number may be queried internally and/or returned to the supplier. Disputes from Teach First will be raised to a contact name listed on the invoice to us. Disputes raised by a supplier over missing or late payment may be raised to Ujerekre Okaro, Financial Controller in the first instance or to the Regulatory and Legal team. Should a dispute arise related to satisfactory quality of services the parties shall attempt to settle it by negotiation. The process will be handled by the Regulatory and Legal team who are contactable at governance@teachfirst.org.uk. Alternatively, a supplier can write to the Company Secretary, Teach First, 6 Mitre Passage, Greenwich, London SE10 0ER. Complaints should be made within three months of the relevant incident. A complaint will be acknowledged within 10 working days of receiving it and Teach First will send a formal response as quickly as we can, but within 20 working days.