THE BEAUTY TECH GROUP TRADING LIMITED

The Company does not operate a single set of standard payment terms across all qualifying contracts. Payment terms are agreed with each supplier at onboarding and are stated on the purchase order or supplier agreement. The most frequently used payment period is 30 days from date of invoice. Agreed terms across the supplier base range from payment on receipt to 90 days, reflecting the nature of the goods or services supplied. Invoices are submitted and tracked electronically through the Company's accounts payable platform, and payments are made by scheduled payment runs.

Suppliers who have a question or dispute about an invoice or payment should contact the Company's Accounts Payable team in the first instance, using the contact details provided at supplier onboarding or on their remittance advice. Suppliers submitting invoices through the Company's electronic invoicing platform can also track invoice status and raise queries directly through that platform. When a dispute is raised, the Accounts Payable team will acknowledge it, investigate with the relevant budget holder or procurement contact, and aim to resolve it promptly; where an invoice is partially disputed, the undisputed element is processed for payment on normal terms. Disputes that cannot be resolved by the Accounts Payable team are escalated to the Company's finance management team. Suppliers may also raise concerns with their usual commercial contact at any time.