CRAMLINGTON RENEWABLE ENERGY DEVELOPMENTS LIMITED

Standard payment terms is 30 days.

We resolve disputes and complaints with suppliers through a clear well controlled process designed to maintain strong supplier relationships and ensure accurate financial management.
- When a supplier raises a dispute or complaint regarding a payment, we acknowledge the issue quickly and confirm receipt of their query.
- We investigate the matter by reviewing the relevant invoices, contracts, and internal approval records to identify the root cause.
- Where needed, we liaise with key parties such as the site team, operations and maintenance providers, to clarify the facts and reconcile any discrepancies.
- Once the facts are established, we determine the appropriate corrective action—this may involve invoice corrections, credit notes, payment adjustments, or reissuing supporting documentation.
- Resolved items are processed promptly in accordance with our payment terms and internal financial controls.
- We aim to resolve disputes efficiently, minimising delays to suppliers and ensuring adherence to contractual obligations and good supplier management practices.

Invoices are generally paid on the last day of the month the invoice is received. This equates to a standard payment period of 30 days. The cut-off date is communicated to all suppliers and if an invoice is received after this then they are paid at the end of the following month which can mean some invoices are paid beyond 30 days.