QUANTEXA LIMITED

Our current standard payment term for third-party supplier agreements is 30 days from the receipt of a valid and undisputed invoice. This is reflected in our contractual language as follows:
“Payment shall be made within thirty (30) days of receipt of a valid and undisputed invoice.”
While 30 days is the standard, we do allow for exceptions. Within our payment system (Tipalti), suppliers may be set up with alternative terms including 15 days, 45 days, 60 days, or Direct Debit. In practice, we’ve observed that 15-day terms are more commonly applied to US-based suppliers.
It is important to note that prior to the latest internal and legal updates to our Supplier Agreement templates—effective from 2024 onwards—the standard payment term was 60 days. As a result, several legacy suppliers and partners remain on 60-day terms unless their agreements have been updated.

When a supplier invoice is disputed, our Accounts Payable (AP) team uses the “Hold Payment” status within our payment system (Tipalti) to flag the bill as disputed. The invoice is then returned to the relevant business owner, who contacts the supplier to obtain clarification, supporting documentation, or a revised invoice.
Once the issue is resolved and the invoice is confirmed as valid, the AP team updates the status to “Cleared” and resumes normal processing. The invoice is then included in the next scheduled payment run following approval.