01 Procurement
Tender overview
- Buyer
- South West Water Ltd
- Status
- Complete
- Procurement method
- Negotiated procedure with prior call for competition
- Category
- services
- CPV classification
- 72000000 — IT services: consulting, software development, Internet and support
- Tender period
- Not supplied — 19 September 2022
Description
South West Water's "Customer Led Intelligent Operations" (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations. The first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace the current ageing systems. The new solution is expected to provide a far greater scope than the current WFM systems. The requirements of the WFM is split into 3 Lots: Lot 1 - Software Lot 2 - System Integration Lot 3 - Business Implementation / Change Management
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
Workforce Management Software and Implementation
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 0
- Signed contract
- 20 February 2024
Workforce Management Software and Implementation
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 0
- Signed contract
- 20 February 2024
Business Implementation / Change Management
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 0
- Signed contract
- 20 February 2024
03 Organisations
Buyers, suppliers and other parties
BRISTOL WATER PLC
BRIDGWATER ROAD, BRISTOL, UKK11, BS137AT, United Kingdom
South West Water Limited
Peninsula House, Rydon Lane, Exeter, UKK, EX2 7HR, United Kingdom
South West Water Ltd
Peninsula House, Rydon Lane, Exeter, UKK, EX2 7HR, United Kingdom
Companies House 02366665 →Bristol Water PLC
Bridgwater Road, Bristol, United Kingdom
Pennon Group Plc
Exeter, United Kingdom
Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.