01 Procurement
Tender overview
- Buyer
- SSE plc
- Status
- Complete
- Procurement method
- Negotiated procedure with prior call for competition
- Category
- services
- CPV classification
- 72210000 — Programming services of packaged software products
- Tender period
- Not supplied — 26 April 2024
Description
Procurement of Contact Centre as a Service (CCaaS) solution to replace the existing Distribution Customer Services contact centre infrastructure.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
FW Service - Cloud Contact Management - Multi 0124
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 15 November 2024
03 Organisations
Buyers, suppliers and other parties
SSE plc
200 Dunkeld Road, Perth, UK, PH1 3AQ, United Kingdom
SSE SERVICES PLC
43 Forbury Road, READING, UK, RG13JH, United Kingdom
Companies House SC117119 →SSE SERVICES PLC
43 Forbury Road, READING, UK, RG13JH, United Kingdom
Companies House 02366879 →Accenture (UK) Limited
London, UK, United Kingdom
SSE
Perth, United Kingdom
SSE Plc
Perth, United Kingdom
Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.