Suffolk Night Owls

Description

A local 7 nights a week emotional support helpline for registered service users including via text and email for registered people with complex needs. This includes those with a diagnosis of Personality Disorder or who present with behaviours typical of such conditions. The service responds to requests to callbacks offering booked and timed appointments in-bound and outbound calls, and registered users can email and text. A twenty minute slot is allocated and where necessary the helpline staff will make onward professional referrals/contacts including safeguarding.