01 Procurement
Tender overview
- Buyer
- ARRIVA UK TRAINS LIMITED
- Status
- Active
- Procurement method
- Restricted procedure
- Category
- services
- CPV classification
- 79342300 — Customer services
- Tender period
- Not supplied — 28 February 2025
Description
Tender is being conducted for the provision of a customer contact centre-managed service for Train Operating Companies (TOCs) Chiltern and Grand Central. This will include providing agents to assist our customers with telesales, web support, passenger assistance, NRE transfer, emails, and refunds. (Retail or Transport experience is required).
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
No award object is present in this compiled process yet.
03 Organisations
Buyers, suppliers and other parties
ARRIVA UK TRAINS LIMITED
ADMIRAL WAY, SUNDERLAND, UK, SR33XP, United Kingdom
Companies House 03166214 →Arriva UK Trains
London, United Kingdom
Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.