01 Procurement
Tender overview
- Buyer
- Eastlight Community Homes
- Status
- Complete
- Procurement method
- Open procedure
- Category
- services
- CPV classification
- Not supplied
- Tender period
- Not supplied — 23 May 2025
Description
Eastlight is seeking to appoint a suitably qualified and experienced service provider to deliver a comprehensive 24‑hour Support Alarm Call Handling Service. The successful partner will be responsible for delivering a responsive, reliable, and customer‑focused call monitoring and escalation service to support Eastlight residents who use our alarm, telecare, or emergency call devices. The contract will run for an initial period of three (3) years, commencing on or around 1 July 2025. Eastlight reserves the right to extend the contract by up to two (2) additional periods of twelve (12) months each, subject to mutual agreement and satisfactory performance.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
EAST0779 - Provision of Warden Alarm Response Services
- Awarded
- 30 January 2026
- Award value
- £82,854
- Suppliers
- 1
- Signed contract
- Not supplied
03 Organisations
Buyers, suppliers and other parties
Eastlight Community Homes
Eastlight House, Charter Way, Braintree, UKH34, CM77 8FG, United Kingdom
GB-PPON PDRZ-7469-PLCLEASTLIGHT COMMUNITY HOMES LIMITED
Eastlight House, Braintree, UKH34, CM77 8FG, United Kingdom
Companies House IP30124R →Careium UK Limited
Aspinall House, Walker Office Park, Blackburn, Lancashire, UKD41, BB1 2QE, United Kingdom
GB-PPON PLPB-9615-NDDRCompanies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.