01 Procurement
Tender overview
- Buyer
- Local Government and Social Care Ombudsman
- Status
- Complete
- Procurement method
- Below threshold - limited competition
- Category
- Not supplied
- CPV classification
- Not supplied
- Tender period
- Not supplied — Not supplied
Description
Our customer's experience very much depends on the type of complaint they are making, how we communicate, the length of time it takes and the outcome of a case. We are looking for a comprehensive understanding of those customer journeys. We have limited resources and expertise to map the customer journey from first contact to decision. Therefore, we require an external research/consultancy company to help us deliver this work.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
Customer Journey Mapping
- Awarded
- 25 March 2025
- Award value
- £20,000
- Suppliers
- 1
- Signed contract
- Not supplied
03 Organisations
Buyers, suppliers and other parties
Local Government and Social Care Ombudsman
Cheylemore House, 5 Quinton Road, Coventry, UKG33, CV1 2WT, United Kingdom
GB-PPON PDRP-7293-DGWXTrig Point Consulting
C/O Galloways Accounting The Mill Building, Worthing, UKJ27, BN11 1LY, United Kingdom
Companies House 07409635 →Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.