FTS UK public procurement

DVSA contact centre additional capacity - Call Surges

Driver and Vehicle Standards Agency

PlannedOCDS ID ocds-h6vhtk-05159b
Tender value£3,500,0000 awards · 0 contracts

01 Procurement

Tender overview

Updated 18 June 2026
Buyer
Driver and Vehicle Standards Agency
Status
Planned
Procurement method
Not supplied
Category
services
CPV classification
Not supplied
Tender period
Not supplied — Not supplied

Description

This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.

i

This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.

02 Awards and contracts

Published award records

0 shown

No award object is present in this compiled process yet.

03 Organisations

Buyers, suppliers and other parties

1 parties
Buyer

Driver and Vehicle Standards Agency

Berkeley House, Croydon Street, Bristol, UKK11, BS5 0DA, United Kingdom

GB-PPON PTMM-2614-YJDV

Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.

04 Provenance

Source for this process

Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.