01 Procurement
Tender overview
- Buyer
- Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency
- Status
- Complete
- Procurement method
- Award under framework
- Category
- services
- CPV classification
- Not supplied
- Tender period
- Not supplied — Not supplied
Description
The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge and incident response service that are currently ongoing or arise in the future. RM6295 Outsourced Services lot 1 (Citizen Experience) was utilised.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
Single Service Centre
- Awarded
- 23 June 2026
- Award value
- £143,600,000
- Suppliers
- 1
- Signed contract
- Not supplied
Single Service Centre contract 2
- Awarded
- 23 June 2026
- Award value
- £143,600,000
- Suppliers
- 1
- Signed contract
- Not supplied
03 Organisations
Buyers, suppliers and other parties
Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency
10 South Colonnade, London, UKI42, E14 4PU, United Kingdom
GB-PPON PBMQ-7576-DVGWCapita Business Services Ltd
First Floor, 2 Kingdom Street, Paddington, London, UKI32, W2 6BD, United Kingdom
GB-PPON PNHC-7682-GPTQFoundever GB Ltd
Earlsdon Park, 53-55 Butts Road, Coventry, UKG33, CV1 3BH, United Kingdom
GB-PPON PNBQ-2164-YDXWCompanies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.