01 Procurement
Tender overview
- Buyer
- Rochdale Borough Council
- Status
- Complete
- Procurement method
- Award procedure without prior publication of a call for competition
- Category
- services
- CPV classification
- 72000000 — IT services: consulting, software development, Internet and support
- Tender period
- Not supplied — Not supplied
Description
Critical Requirements: Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements: Contact centre (CCaaS) analytics and reporting Complete omnichannel contact centre, phone system and UC platform Digital customer journeys and speech analytics Customer self-service and IVR Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations Outbound dialler capabilities Omnichannel desktop System integrations including CRM integration PCI compliance Complete set of telecommunication, integration and support services 3-Year contract
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
Contact Telephony Services
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 9 April 2025
03 Organisations
Buyers, suppliers and other parties
Rochdale Borough Council
Number One Riverside, Rochdale, UKD37, OL161XU, United Kingdom
Identifier CouncilKerv Experience Limited
I Finsbury Avenue, London, UKD, C2M 2PF, United Kingdom
Companies House 03925996 →Rochdale Council
Rochdale, United Kingdom
Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.