01 Procurement
Tender overview
- Buyer
- The Council of the City of Wakefield
- Status
- Complete
- Procurement method
- Negotiated without publication of a contract notice
- Category
- services
- CPV classification
- 72253000 — Helpdesk and support services
- Tender period
- Not supplied — Not supplied
Description
The Council wishes to procure a software solution to support IT service management for incident, request, and problem management. The solution will include a 'self-service' portal for users to enable resolution of some issues without the need for intervention by the Councils technology teams. Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base. The Contract will be awarded for an initial period of 4 (four) years including implementation and go-live. After the initial period, there will two, 36 month extension options. The full Contract period shall be for a maximum of 10 (ten) years.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
IT Service Management Solution (RFS22-020)
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 23 July 2025
03 Organisations
Buyers, suppliers and other parties
The Council of the City of Wakefield
Wood Street, Wakefield, UKE45, WF12HQ, United Kingdom
Identifier Public Procurement Organisation Number: PDZN-8179-PJQVAlemba Ltd
Brooke Suite Ground Floor Bewley House, Marshfield Road, Chippenham, UKK15, SN15 1JW, United Kingdom
Companies House 06322945 →The Council of the City of Wakefield
Corporate Procurement Team Wakefield One Burton Street, Wakefield, WF1 2EB, United Kingdom
Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.