01 Procurement
Tender overview
- Buyer
- The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
- Status
- Complete
- Procurement method
- Restricted procedure
- Category
- services
- CPV classification
- 72000000 — IT services: consulting, software development, Internet and support
- Tender period
- Not supplied — 28 August 2025
Description
NSS is seeking to procure licences for an IT Service Management (ITSM) solution that supports 18 key ITSM practices. These practices are either currently in use or are planned as part of NSS’s evolving ITSM capabilities including Incident Management, Service Desk, Service Request Management, Problem Management, Change Management, Service Level Management, Knowledge Management, Service Catalogue Management, Service Configuration Management, Infrastructure & Platform Management, Capacity and Performance Management, IT Asset Management, Release Management, Availability Management, Measuring and Reporting, Service Continuity Management, Monitoring and Event Management and Supplier Management.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
Information Technology Service Management
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 7 April 2026
03 Organisations
Buyers, suppliers and other parties
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
1 South Gyle Crescent, Edinburgh, UKM, EH12 9EB, United Kingdom
Mozaic Services Ltd
1 King William Street, London, UKI32, EC4N 7AF, United Kingdom
Sheriff Court House
27 Chambers Street, Edinburgh, EH1 1LB, United Kingdom
Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.