01 Procurement
Tender overview
- Buyer
- Clarion Housing Group
- Status
- Complete
- Procurement method
- Competitive flexible procedure
- Category
- services
- CPV classification
- Not supplied
- Tender period
- Not supplied — 15 December 2025
Description
The key objectives of this contract is to provide:- a) A call monitoring/handling service certified by the TEC Service Association Quality Standards Framework (QSF) as determined by the TEC Quality Ltd. b) An ARC platform enabling the supplier’s Operators to communicate with our residents via our analogue and digital TEC equipment. c) An appropriate response to calls emanating from communal systems (e.g. fire alarm systems, door entry systems and lifts). d) An out of hours repairs handling service. The Contract will be for a term of 8 years (the Term). The contract will have break clauses included
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
Alarm Monitoring Service
- Awarded
- 15 July 2026
- Award value
- £3,269,832
- Suppliers
- 1
- Signed contract
- Not supplied
03 Organisations
Buyers, suppliers and other parties
Clarion Housing Group
5th Floor, Greater London House, Hampstead Road, London, UKI31, NW1 7QX, United Kingdom
GB-PPON PQND-5289-JNDNTaking Care Personal Alarm Ltd
20 Gracechurch Street, London, UKI31, EC3V 0BG, United Kingdom
GB-PPON PBTZ-7632-HTPDCompanies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
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