Tender overview

Updated 11 November 2025

Buyer: Office of Rail and Road
Status: Complete
Procurement method: Below threshold - unknown
Category: Not supplied
CPV classification: Not supplied
Tender period: Not supplied — Not supplied

Description

Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR). Services include incident resolution, password resets, desktop and printer troubleshooting, and escalation via phone, email, and ServiceNow portal. Optional onboarding, reporting, and extended hours support are available.

This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.

02 Awards and contracts

Published award records

1 shown

Active

IT Help Desk Outsourcing

Awarded: Not supplied
Award value: Not supplied
Suppliers: 1
Signed contract: 17 September 2025

03 Organisations

Buyers, suppliers and other parties

2 parties

Buyer

Office of Rail and Road

25 Cabot Square, London, UKI42, E14 4QZ, United Kingdom

GB-PPON PMPH-6471-MDYY

Supplier

Stone Technologies Limited

Granite One Hundred, Stafford, UKG24, ST18 9AA, United Kingdom

Companies House 02658501 →

Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.

04 Provenance

Source for this process

FTS

Find a Tender OCDS data

Official UK procurement releases compiled into one process record.

Snapshot 22 August 2026→

Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.