01 Procurement
Tender overview
- Buyer
- Stockport Metropolitan Borough Council
- Status
- Complete
- Procurement method
- Award procedure without prior publication of a call for competition
- Category
- services
- CPV classification
- 72260000 — Software-related services
- Tender period
- Not supplied — Not supplied
Description
Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution. Advanced self-serve and call diversion features, with AI capabilities.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
SMBC and SHG Netcall Contact Centre Solution
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 18 November 2025
03 Organisations
Buyers, suppliers and other parties
Stockport Metropolitan Borough Council
Stopford House, Piccadilly, Stockport, UKD35, SK13XE, United Kingdom
Netcall Technology Limited
Suite 203, Bedford Heights Brickhill Drive, Bedford, Bedfordshire, UK, MK41 7PH, United Kingdom
Companies House 02831215 →STAR Procurement
4th Floor, Waterside House, Waterside Plaza, Sale, Trafford, M33 7ZF, United Kingdom
Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.