01 Procurement
Tender overview
- Buyer
- Westminster City Council
- Status
- Complete
- Procurement method
- Below threshold - open competition
- Category
- services
- CPV classification
- Not supplied
- Tender period
- Not supplied — 13 January 2026
Description
Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 10 February 2026
03 Organisations
Buyers, suppliers and other parties
Westminster City Council
64 Victoria Street, London, UKI32, SW1E 6QP, United Kingdom
GB-PPON PJVD-6261-BPPJHuman Engine LImited
101 Aylesbury Road, Bierton, Aylesbury, UKJ13, HP22 5BT, United Kingdom
Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.