Owned Plant Maintenance Services

Description

Cadent is looking for an end to end maintenance, repair, and compliance support service for Cadent's plant and vehicle assets across specified networks, providing 24/7/365 operational coverage. Workshop / Repair Network Coverage for entire Cadent footprint or specific network bidding for: -Provisions around collection & delivery -Provision for out of hours servicing when necessary -Tyre Replacement service -Supplier will provide fixed and mobile provisions across all of Cadent's Plant assets / footprint 24/7/365 Document management of Cadent Owned Vehicles -Checking, filing and storing of original maintenance records from all garages -Filing and storage of statutory certificates -Upload copies of documentation and certificates into platforms/portals including the Cadent Asset Database -SLA on compliance documentation being uploaded onto portals e.g. Loler Certificates within 48 hours. -Production and storage of defect rectification documents. Scheduled Maintenance -Producing and sending invites for scheduled maintenance -Providing garage booking support including provisions for collection and delivery on all asset types -Providing bookings for main dealers (manufacturers safety recalls) -Management of missed appointments via daily reports -Management of LOLER inspections booking for plant -Management of trailer mandatory brake testing following intervention with the brake system -Will establish a communication with Manufacturers to ensure that recalls and campaigns are merged into the safety inspection plan. Cost Control & Workflow -Guide times for standard servicing and repair items -Producing detailed additional authority requests for onward delivery to Cadent for approval. Processing authority once approval is given -Obtain prior approval before incurring expenditure beyond agreed levels. -Liaising with Manufacturers for warranty management -Job estimate and authority to be submitted in a timely manner (SLA) -Evaluation of job estimates ensuring unessential work is kept to a minimum without compromising compliance, safety, quality and VOR time Technical support -Issuing and managing manufacturer safety recalls -Producing bespoke inspection/service sheets -Supporting with technical bulletins -Supporting with technical skill, advice and compliance -Recommendations on proactive campaigns on preventative maintenance, reducing VOR time -Actively support Cadent campaigns and safety recalls -Route cause analysis for major failures - engineering investigation and reports provided for Cadent General Resource - Cadent need: -Account Manager -Competent persons to manage Cadent defects -Support Cadent in each Network and ensure all support is Network aligned 0800 - 1800hrs Customer support via telephone and email -Supply and resource single point of contact Driver Helpline number (freephone) providing 24/7/365 coverage including recovery -Escalation management -Provision of breakdown services 24/7/365 for all Cadent plant