01 Procurement
Tender overview
- Buyer
- Melton Borough Council
- Status
- Complete
- Procurement method
- Award procedure without prior publication of a call for competition
- Category
- services
- CPV classification
- 72212445 — Customer Relation Management software development services
- Tender period
- Not supplied — Not supplied
Description
Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API's 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
MBC-1098 Customer Relations Management System
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 21 July 2025
03 Organisations
Buyers, suppliers and other parties
Melton Borough Council
Parkside, Melton Mowbray, UKF22, LE131GH, United Kingdom
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Christian Douglass Accountants Limited 2 Jordan Street, Knott Mill, Manchester, England, M15 4PY, Manchester, UK, United Kingdom
Companies House 05733146 →Welland Procurement Unit
Melton Borough Council, Parkside, Station Approach, Melton Mowbray, LE13 1GH, United Kingdom
Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.