01 Procurement
Tender overview
- Buyer
- City of Bradford Metropolitan District Council
- Status
- Complete
- Procurement method
- Below threshold - without competition
- Category
- Not supplied
- CPV classification
- Not supplied
- Tender period
- Not supplied — Not supplied
Description
This direct award is made under Schedule 5, paragraph 7 of the Procurement Act 2023, allowing continuation of the Council's existing Respond case - management system. The system supports the logging and management of statutory and social care complaints across multiple services, and changing supplier would cause technical incompatibilities and disrupt essential complaint - handling functions.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
SaaS Respond - Annual Licence, Support and Maintenance
- Awarded
- 27 February 2026
- Award value
- £84,941.98
- Suppliers
- 1
- Signed contract
- 27 February 2026
03 Organisations
Buyers, suppliers and other parties
City of Bradford Metropolitan District Council
City Hall, Centenary Square, Bradford, UKE41, BD1 1HX, United Kingdom
GB-PPON PBWW-4714-TBHNAPTEAN LIMITED
Lincoln House, Wellington Crescent, Fradley Park, Lichfield, UKG24, WS13 8RZ, United Kingdom
Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.