01 Procurement
Tender overview
- Buyer
- Halton Housing
- Status
- Complete
- Procurement method
- Below threshold - open competition
- Category
- services
- CPV classification
- Not supplied
- Tender period
- Not supplied — 30 March 2026
Description
Halton Housing sought bids for a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out of hours call handling service only, but this requirement has grown to include notable in-hours support.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
External Call Handling Service
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 20 July 2026
03 Organisations
Buyers, suppliers and other parties
Halton Housing
Waterfront Point, Warrington Road, Widnes, UKD71, WA8 0TD, United Kingdom
GB-CHC 7744SPS DOORGUARD LIMITED
The Octagon, Glasgow, UKM82, G4 0EE, United Kingdom
Companies House SC113186 →Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
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