Tender overview

Updated 3 March 2026

Buyer: Cardiff and Vale University Health Board
Status: Complete
Procurement method: Award procedure without prior publication of a call for competition
Category: goods
CPV classification: 48000000 — Software package and information systems
Tender period: Not supplied — Not supplied

Description

This contract provides an integrated, cloud-based communication platform for the Wales Medicines Advice Service (WMAS), enhancing accessibility, efficiency, and collaboration across NHS Wales. The solution unifies multiple communication routes, including telephone email, SMS, WhatsApp, social media and chatbot/web assist, within a single system, supports mobile, tablet, and desktop use, and ensures NHS compliant secure data hosting. It offers integration with Consultant Connect and the Welsh Clinical Portal, real-time reporting and analytics for monitoring performance, and robust business continuity arrangements including failover testing and dedicated support.

This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.

02 Awards and contracts

Published award records

1 shown

Active

OMNICHANEL

Awarded: Not supplied
Award value: Not supplied
Suppliers: 1
Signed contract: 6 January 2026

03 Organisations

Buyers, suppliers and other parties

3 parties

Buyer

Cardiff and Vale University Health Board

Woodland House, Cardiff, UK, CF14 4HH, United Kingdom

ReviewBody

High Court

Royal Courts of Justice, The Strand, London, WC2A 2LL, United Kingdom

Supplier

NETCALL TECHNOLOGY LIMITED

Suite 203, Bedford Heights Brickhill Drive, Bedford, UKH24, MK417PH, United Kingdom

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04 Provenance

Source for this process

FTS

Find a Tender OCDS data

Official UK procurement releases compiled into one process record.

Snapshot 22 August 2026→

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