01 Procurement
Tender overview
- Buyer
- Cardiff and Vale University Health Board
- Status
- Complete
- Procurement method
- Award procedure without prior publication of a call for competition
- Category
- goods
- CPV classification
- 48000000 — Software package and information systems
- Tender period
- Not supplied — Not supplied
Description
This agreement covers the maintenance and support of the Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet – SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
Mitel Software and Maintenance
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 5 March 2026
03 Organisations
Buyers, suppliers and other parties
Cardiff and Vale University Health Board
woodland House, Cardiff, UK, CF14 4HH, United Kingdom
High Court
Royal Courts of Justice, The Strand, London, WC2A 2LL, United Kingdom
Wavenet Ltd
One Central Boulevard, Central Boulevard, Solihull, UKG32, B908BG, United Kingdom
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04 Provenance
Source for this process
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