01 Procurement
Tender overview
- Buyer
- National Library of Scotland
- Status
- Complete
- Procurement method
- Open procedure
- Category
- services
- CPV classification
- 72263000 — Software implementation services
- Tender period
- Not supplied — 28 April 2026
Description
The National Library of Scotland (the Library) is procuring a Service Provider to implement a cloud‑hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library. The contract covers the first phase of the Library’s wider CRM programme. It focuses on improving fundraising and supporter engagement, strengthening communications and stewardship, and establishing secure, governed data flows between systems. It is expected that the contract will cover the period from June 2026 to 31 December 2028 (with implementation running to 31 December 2026, followed by 24 months support & maintenance), with the option to extend for a further 3 x 12 months, awarded annually, subject to satisfactory performance and continued requirements.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
Customer Relationship Management (CRM) Solution
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 15 July 2026
03 Organisations
Buyers, suppliers and other parties
National Library of Scotland
George IV Bridge, Edinburgh, UKM, EH1 1EW, United Kingdom
Brightwire
5 High Street, Peebles, UK, EH458AG, United Kingdom
Edinburgh Sheriff Court
Edinburgh, United Kingdom
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04 Provenance
Source for this process
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