01 Procurement
Tender overview
- Buyer
- Thameslink Southern Great Northern Limited (TSGN)
- Status
- Complete
- Procurement method
- Competitive flexible procedure
- Category
- services
- CPV classification
- Not supplied
- Tender period
- Not supplied — Not supplied
Description
The Contracting Authority is seeking to procure a hybrid Customer Engagement Platform (CEP) and Customer Data Platform (CDP) to support customer communications, engagement, and data‐driven insight across digital channels. These platforms will enable GTR to: •Deliver more relevant and personalised customer communications. •Run data-driven, targeted campaigns that increase engagement and spend. •Gain real-time insight into customer behaviour to improve campaign effectiveness. •Simplify planning, execution, and optimisation across channels, replacing fragmented tools
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software
- Awarded
- 14 September 2026
- Award value
- £494,018
- Suppliers
- 1
- Signed contract
- 29 September 2026
03 Organisations
Buyers, suppliers and other parties
Thameslink Southern Great Northern Limited (TSGN)
24 Monument Place, Monument Street, London, UKI31, EC3R 8AJ, United Kingdom
GB-PPON PCNW-8528-NRRPAccess UK Ltd
Armstrong Building Oakwood Drive, Loughborough University Science & Enterprise Park, Loughborough, UKF22, LE11 3QF, United Kingdom
Companies House 02343760 →Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
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