Duplicate Payment Identification Software

Description

Cornwall Council uses Oracle Cloud for financial management and processes approximately 325,000 Accounts Payable transactions annually. Transactions are processed within Oracle Cloud throughout the working day and via overnight import processes from other interface systems. The Council operates 10 weekly payment runs across six entities, supported by daily overnight Accounts Payable data imports for review each morning as a critical control step prior to each payment run process. The Council is seeking a solution that can: • Proactively detect duplicate payments in real time before payment execution, ensuring enhanced financial control and risk mitigation. The proposed solution must integrate seamlessly with Oracle Cloud and support continuous transaction processing throughout the working day The Council invites suppliers to respond to this Request for Quotation to deliver a solution that meets operational, technical, and compliance needs. The Council requires a cloud-based, Software-as-a-Service (SaaS) solution that: Core Functional Requirements • Proactively identifies potential duplicate payment transactions prior to payment • Provides a central transaction dashboard to review, action and report on identified potential duplicate transactions. • Is accessible via a browser and supports integration with third-party applications used by Cornwall Council, specifically compatible for data import files from Oracle Cloud. • Provides multiple account user access (<10) with admin capability self-service roles • Provides reporting functionality and audit tracking with option to export (Excel format preferable) if required Service Level Agreement (SLA) • The SLA will define minimum acceptable service levels, including system uptime, response times, and resolution times for incidents. • Support hours, escalation procedures, and contact channels must be clearly documented. • Regular service reviews will be conducted to ensure SLA compliance. • Penalties or service credits may apply for failure to meet agreed service levels. Performance Management • Performance will be monitored against agreed KPIs, including system availability and customer satisfaction. • The supplier must provide a dedicated account manager as a point of contact, to participate in regular scheduled review meetings, provide software/product and roadmap updates, communication updates and review training requirements as necessary • Continuous improvement plans should be in place to address any performance gaps.