01 Procurement
Tender overview
- Buyer
- Habinteg Housing Association Limited
- Status
- Active
- Procurement method
- Competitive flexible procedure
- Category
- services
- CPV classification
- Not supplied
- Tender period
- Not supplied — Not supplied
Description
Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: ▪ 139 internal staff users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
No award object is present in this compiled process yet.
03 Organisations
Buyers, suppliers and other parties
Habinteg Housing Association Limited
Chapman House, Unit 1, Adwalton Business Park, Bradford, UKE42, BD11 1DR, United Kingdom
Companies House IP19341R →SHARED SERVICES FOR HOUSING LIMITED
230 Blackfriars Road, London, UKI44, SE1 8NW, United Kingdom
Companies House 16356505 →SHAW CONSULTING LTD
26 Woodhouse Gardens, Brighouse, UKE44, HD6 3UH, United Kingdom
Companies House 07456637 →Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
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