01 Procurement
Tender overview
- Buyer
- Office for National Statistics
- Status
- Complete
- Procurement method
- Award under framework
- Category
- Not supplied
- CPV classification
- Not supplied
- Tender period
- Not supplied — Not supplied
Description
An integrated solution for the provision, management and resource of an omni-channel contact centre to provide support and telephone data capture for Respondents in England, Wales and Scotland chosen to participate in the 2027 Census Test.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
Contact Centre Services for 2027 Census Test
- Awarded
- 23 April 2026
- Award value
- £413,077.64
- Suppliers
- 1
- Signed contract
- 1 June 2026
03 Organisations
Buyers, suppliers and other parties
Office for National Statistics
Government Buildings, Cardiff Road, Newport, UKL21, NP10 8XG, United Kingdom
GB-PPON PMZG-4913-JQXGSERCO LIMITED
Serco House, 16 Bartley Wood Business Park, Bartley Way, Hook, Hampshire, UKJ37, RG27 9UY, United Kingdom
Companies House 00242246 →Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.