01 Procurement
Tender overview
- Buyer
- London Borough of Barnet
- Status
- Complete
- Procurement method
- Award under framework
- Category
- Not supplied
- CPV classification
- Not supplied
- Tender period
- Not supplied — Not supplied
Description
Provision of a fully outsourced Customer Services. This service has been procured through further competition under CCS framework RM6295 Outsource Services, Lot 1, Citizen Experience. The contract to be for an initial 3 year period commencing 1 October 2026 with 2 year extension option subject to performance and budget.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
Customer Services
- Awarded
- 21 May 2026
- Award value
- £5,192,420
- Suppliers
- 1
- Signed contract
- Not supplied
03 Organisations
Buyers, suppliers and other parties
London Borough of Barnet
2 Bristol Avenue, London, UKI71, NW9 4EW, United Kingdom
GB-PPON PQGD-7479-CGVNCharles Novacroft Direct Ltd
Seebeck House 1 Seebeck Place, Knowlhill, Milton Keynes, UKJ12, MK5 8FR, United Kingdom
Companies House 03601214 →Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.