FTS UK public procurement

24/7 Clinical Call Handling Services

BIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST

CompleteOCDS ID ocds-h6vhtk-06c29a
Tender valueNot supplied1 awards · 0 contracts

01 Procurement

Tender overview

Updated 2 July 2026
Buyer
BIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST
Status
Complete
Procurement method
Direct award
Category
Not supplied
CPV classification
Not supplied
Tender period
Not supplied — Not supplied

Description

The service comprises of a Citywide Messaging Service which provides a 24/7 call handling function to centrally collate, monitor, and direct messages and referrals, according to their urgency, to the Trust Integrated Multidisciplinary Community Teams (IMTs) that form part of the Adults & Community Division. The supplier take all messages for the members of the IMTs, follows a scheduled pathway of escalation as well as directing all referrals appropriately to the referral management centre or the multidisciplinary team allowing for immediate prioritisation, according to clinical need.

i

This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.

02 Awards and contracts

Published award records

1 shown
Pending

24/7 Clinical Call Handling Service

Awarded
Not supplied
Award value
£222,162
Suppliers
1
Signed contract
Not supplied

03 Organisations

Buyers, suppliers and other parties

3 parties
Buyer

BIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST

3 Priestley Wharf, Holt Street, Birmingham, UKG31, B7 4BN, United Kingdom

GB-NHS RYW
Supplier

East of England Ambulance Service NHS Trust

Whiting Way, Melbourn, UKH12, SG8 6EN, United Kingdom

GB-CHC 1047987
ProcuringEntity

UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST

Mindelsohn Way, Birmingham, UKG31, B15 2GW, United Kingdom

GB-NHS RRK

Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.

04 Provenance

Source for this process

Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.