01 Procurement
Tender overview
- Buyer
- Yorkshire Ambulance Service NHS Trust
- Status
- Complete
- Procurement method
- Award procedure without prior publication of a call for competition
- Category
- services
- CPV classification
- 72268000 — Software supply services
- Tender period
- Not supplied — Not supplied
Description
YAS currently operates an on-premises NICE WFM solution delivered via SVL Business Solutions, which is embedded within operational workforce planning. However, supplier support for the on-prem system ends in December 2026, and NICE is transitioning to a cloud-only model, making continuation of the current solution unsustainable.<br/><br/>The proposed solution is a cloud-based NICE WFM (v8.1) platform for 1,000 users. Migration to the cloud will deliver significant operational and strategic benefits, including 99.9% SLA-backed availability, improved system performance and resilience, supplier-managed maintenance, enhanced security and compliance, and access to advanced features such as AI forecasting, real-time scheduling, and analytics. The inclusion of EEM will further improve workforce flexibility, staff engagement, and administrative efficiency.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
NICE WFM Cloud Solution Migration
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 7 July 2026
03 Organisations
Buyers, suppliers and other parties
Yorkshire Ambulance Service NHS Trust
Unit C1 Telford Way Wakefield 41 Industrial Estate, Wakefield, UKE45, WF2 0XW, United Kingdom
High Court of Justice for England and Wales
The Strand, London, WC2A 2LL, United Kingdom
SVL BUSINESS SOLUTIONS LIMITED
Radleigh House 1 Golf Road, Clarkston, Glasgow, Scotland, G76 7HU, Clarkston, UKM83, G76 7HU, United Kingdom
Identifier SC523534Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.