01 Procurement
Tender overview
- Buyer
- RAILWAY HOUSING ASSOCIATION AND BENEFIT FUND
- Status
- Complete
- Procurement method
- Below threshold - limited competition
- Category
- Not supplied
- CPV classification
- Not supplied
- Tender period
- Not supplied — Not supplied
Description
Following market exit by the incumbent, Civica, we are appointing a single managed service partner to support our IT estate end to end, to replace them. In summary, we need a partner who will provide reliable day-to-day support with root-cause fixes, keep us secure and compliant in a way proportionate to our size, modernise our connectivity, help us get more value from Microsoft 365, and act as a cost-conscious strategic advisor as we move towards a "SaaS First" model. The service must be deliverable and affordable for an organisation of our size, being roughly 40 staff, around £5m turnover and around 1,620 homes, rather than an enterprise-grade build we could not justify or sustain.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
The provision of managed IT services
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 29 July 2026
03 Organisations
Buyers, suppliers and other parties
RAILWAY HOUSING ASSOCIATION AND BENEFIT FUND
Maple House 11 Tillage Green, Darlington, UKC13, DL2 2GL, United Kingdom
Companies House 12463812 →ITC Service Limited
9 Merchant Court, Monkton Business Park South, Hebburn, UKC22, NE31 2EX, United Kingdom
Companies House 05723976 →Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.