01 Procurement
Tender overview
- Buyer
- GREENSQUAREACCORD LIMITED
- Status
- Complete
- Procurement method
- Award procedure without prior publication of a call for competition
- Category
- services
- CPV classification
- 72263000 — Software implementation services
- Tender period
- Not supplied — Not supplied
Description
GSA require implementation of a customer service scripting and diagnostics platform to provide guided workflows, consistent decision making, and improved first contact resolution. The solution will create a single source of truth for customer interactions, streamline repairs and service requests, reduce complaints and escalations, and enhance operational insight through improved data capture, automation, reporting, and integration with GSA's existing housing management systems.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
Contact Centre Scripting and Diagnostics
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 3 August 2026
03 Organisations
Buyers, suppliers and other parties
GREENSQUAREACCORD LIMITED
Second Floor, 10 Brindley Place, Birmingham, UKG31, B12JB, United Kingdom
Companies House RS027052 →GreenSquareAccord Limited
10 Brindley Place, Birmingham, B1 2JB, United Kingdom
Omfax Systems Ltd
Dorset, UK, United Kingdom
Companies House 02163369 →Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.