01 Procurement
Tender overview
- Buyer
- Rail Delivery Group
- Status
- Complete
- Procurement method
- Direct award
- Category
- Not supplied
- CPV classification
- Not supplied
- Tender period
- Not supplied — Not supplied
Description
Following consideration of alternative procurement approaches, a direct award is considered the most appropriate and proportionate option. The TrainTracker and Stations Connect services are established operational services that support regulated customer contact centre performance and critical industry communications. A change of supplier would require redevelopment and migration of both services, including replacement of existing integrations, service testing and operational transition activities. Such changes would create disproportionate technical and operational difficulties and introduce avoidable service continuity risks.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
MANAGED SERVICES CONTRACT FOR PROVISION OF SERVICES (TRAINTRACKER)
- Awarded
- 5 August 2026
- Award value
- £750,708
- Suppliers
- 1
- Signed contract
- Not supplied
03 Organisations
Buyers, suppliers and other parties
Rail Delivery Group
First Floor North, 1 Puddle Dock,, London, UKI31, EC4V 3DS, United Kingdom
Companies House 08176197 →Eckoh Ltd
Telford House, Corner Hall,, Hemel Hampstead, UKH23, HP3 9HN, United Kingdom
GB-PPON PMDL-4116-ZXRMCompanies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.